How To Reset Forgotten KRA Password Using KRA iTax Portal

If you’re a Kenyan taxpayer, you’ll know that having access to the KRA iTax portal is essential for filing tax returns, viewing your tax status, and accessing other tax-related services. However, sometimes we may forget our KRA password, and this can be quite frustrating. Fortunately, resetting your KRA password is a relatively straightforward process that can be done online through the iTax portal. In this blog post, we’ll take you through the steps required to reset your forgotten KRA password.

Step 1: Go to the KRA iTax portal

The first step to resetting your KRA password is to go to the iTax portal website (https://itax.kra.go.ke). Once you’re on the website, you’ll need to click on the “Forgot Password” link, which is located beneath the login section.

Step 2: Enter your KRA PIN

After clicking on the “Forgot Password” link, you’ll be redirected to a new page where you’ll be required to enter your KRA PIN. Once you’ve entered your KRA PIN, click on the “Continue” button.

Step 3: Verify your details

In the next step, you’ll be asked to verify your personal details. You’ll need to provide your date of birth, your registered email address, and your mobile phone number. Make sure that you enter the correct information, as this will be used to verify your identity.

Step 4: Choose a new password

Once you’ve verified your personal details, you’ll be prompted to choose a new password. Your new password must be at least eight characters long and must contain at least one uppercase letter, one lowercase letter, and one number.

Step 5: Submit your new password

After choosing your new password, you’ll need to confirm it by entering it again in the confirmation field. Once you’ve done this, click on the “Submit” button to complete the password reset process.

Step 6: Log in with your new password

After submitting your new password, you’ll be redirected back to the iTax portal login page. Enter your KRA PIN and your new password to log in to your account.

In conclusion, resetting your forgotten KRA password is a simple and straightforward process that can be done online through the iTax portal. Just make sure that you have access to the email address and mobile phone number that you used to register your KRA PIN, and follow the steps outlined above. If you encounter any issues, you can contact the KRA support team for assistance.